Information for household contacts 

Household Contacts do not need to isolate.

If you live with someone who has COVID-19 you have a higher risk of getting the virus too. It’s normal to feel worried about this, but help and support is available if you need it.

Use the information below to make sure you and those you live with know how to stay safe, what to do now, and when to get medical help. 

What do you need to do?

Household Contacts do not need to isolate.

If you are a Household Contact, you should test daily for 5 days with a rapid antigen test (RAT) from the day the person with COVID-19 tested positive.

To reduce the risk of infecting others, during these 5 days you should wear a face mask when you leave your home.

If you develop COVID-19 symptoms at any time, test and stay home until 24 hours after your symptoms resolve.

If you test positive for COVID-19, you must self-isolate for 7 days.


If you test positive it means you have COVID-19. You will need to isolate for 7 days from you when received your positive result or first noticed symptoms.  If the other people you live with get a negative test at the same time, they won’t need to isolate. Learn more about testing positive for COVID-19.


Help and support

Support is available at every stage of your home isolation journey.

If you start to feel worse

Call Healthline on 0800 358 5453 (free to call, 24 hours a day).

If you have questions

Call Healthline on 0800 358 5453 (free to call, 24 hours a day).

If you feel that you are not coping

If you feel you are not coping, it is important to talk with a health professional. There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

  • Need to Talk? — free call or text 1737 any time for support from a trained counsellor
  • Youthline — call 0800 376 633, free text 234
  • What's Up? — call 0800 942 8787 — a safe place for tamariki and rangatahi to talk.
  • Lifeline — 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
  • Suicide Crisis Helpline — 0508 828 865 (0508 TAUTOKO)
  • Depression and Anxiety Helpline — 0800 111 757 or free text 4202 to talk to a trained counsellor about how you are feeling or to ask any questions.
  • For Pacific communities, mental health support is available by calling 0800 Ola Lelei – 0800 652 535.
Support packages

If you need a Whānau Ora Family Support Package contact one of our partners.

The Fono: Feleoko Food Hub

The Village Community Services Trust

Mount Wellington Integrated Health Centre

If you/someone you live with is not safe
  • Women’s Refuge — call 0800 733 843 (0800 REFUGE) for 24-hour service advocacy and accommodation for women and their children experiencing family violence.
  • Shine domestic abuse services — free call 0508 744 633 (9am to 11pm) if you are experiencing domestic abuse, or want to know how to help someone else.
  • Call Oranga Tamariki on 0508 326 459 if a child or young person is unsafe, not being cared for, or separated from their parents or caregivers.
In an emergency - call 111

If you or a family member becomes very unwell or has difficulty breathing, immediately call an ambulance on 111.