Get the right help and support when you need it

Your whānau, family and friends are important support during this time. But if you need more help, you are not alone. There are services and support for you.

Phone numbers Support Guides and information 

COVID-19 Healthline 0800 358 5453 

Emergency - 111

Māori Community Support 0800 696 724

Pacific Community Support 0800 31 13 31



Mental Health

How to prepare

Download: Whānau HQ COVID care guide

Language Resources ( A → 文 ) 


Work and finances

Your employer (or you, if you are self-employed) may be able to apply for additional support.

 If you need financial support, contact

Food and essential supplies

If you can, order your groceries and supplies online, or ask others to do a contactless delivery. If you need help with food or other supplies, contact the COVID-19 Welfare line: 0800 512 337.

 If you need additional support for food and community services, you can contact:

Salvation Army: 0800 53 00 00
Foodbank NZ:
Auckland City Mission: 0800 223 663
The Fono (Pasifika): 0800 366 648
Māori patients and whānau: 0800 MY MRCH (0800 696 724)

Staying safe
  • If you're in immediate danger, call the police on 111
  • Women’s Refuge: Call 0800 733 843 (0800 REFUGE) for 24-hour service advocacy and accommodation for women and their children experiencing family violence.

Health and mental wellbeing 

If you feel you are not coping, it is important to talk with a health professional. There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

  • Need to Talk? — free call or text 1737 any time for support from a trained counsellor
  • Youthline — call 0800 376 633, free text 234
  • What's Up? — call 0800 942 8787 — a safe place for tamariki and rangatahi to talk.
  • Lifeline 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
  • Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO)
  • Depression and Anxiety Helpline  0800 111 757 or free text 4202 to talk to a trained counsellor about how you are feeling or to ask any questions