Isolating is the most effective way to protect people around you from getting COVID-19.

It’s important to do this even if you have no symptoms. It can be tough isolating but there are some things you can do to make it easier, and reduce the risk of infection.

Making your isolation easier, be prepared

Ways to make isolating easier and safer

Make a plan

When you test positive for COVID-19, you must isolate for 7 days. This means that you can't go to the supermarket, or pick up essential supplies like medication. 

It is recommended that you have a plan with your whānau and friends, so you can be supported through this time. Having a plan will make it easier when you need to self-isolate.

See more about what to plan for at 


DOWNLOAD: Our isolation plan (PDF)
Getting support when you need it

It can be tough isolating but there are things you can do to make it easier:

  • Keep in touch with family and friends online or by phone.
  • Ask friends or family to bring anything you need and leave them at your door, like food, books, or clothes.
  • Order your groceries online and have them delivered to your door.
  • Get fresh air by opening your windows as much as possible.

If you need support to be able to isolate safely call the free COVID-19 Welfare line on 0800 512 337 (Mon - Sun 8am to 8pm)

Help and support
How to isolate in a household

If you live with other people who have not tested positive, you should stay separated from them as much as possible during your infectious period. This means:

  • stay and sleep in a separate room if you are able to
  • use a separate bathroom if available, or clean shared bathrooms after use
  • do not be in the same room as them (even if they are also in isolation)
  • do not share household items including dishes, cups, towels and bedding. After using these items, wash them thoroughly with soap.

Reduce the spread of infection in your home

Good hygiene is important. Wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitiser:

  • before entering an area where other people may go
  • before touching things used by other people
  • after using the bathroom
  • after coughing or sneezing.

Help and Support 

Call the COVID-19 Healthline 0800 358 5453 (24 hours 7 days a week) and always call 111 in an emergency.

There are other support options and resources available that can help you and your whānau during this time.  

   Help and support  resourcesMental wellbeing   Managing symptoms


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